I help companies get exceptional customer experience. I’m the Director of South Asian Operations for COPC Inc., a leading advisory and consulting firm that specializes in CX (Customer Experience) management and supplier-buyer relationships. I am a strong proponent of Process Improvement strategies and data-driven Operations management, Quality and Workforce Planning (WFM); and I help companies achieve high levels of performance.

Specialties: Consulting, Training, Customer Experience, Operational excellence, Capacity Planning, Quality Management, Business Strategy, Sales and Business Development, Leadership, Business Process Assessment, Process Implementation, Transition Management.